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About

An agency built one street at a time

Keystone started in 2009 as two people and a shop front on Market Street. Today we are a team of twelve across four offices, and we still answer our own phones.

Office in a converted building with a timber roof structure

Our story

We wanted an agency that would tell sellers the truth about price and tell buyers the truth about condition.

The founders had both worked for large chains, where targets decided the advice. Keystone was set up to do the opposite: value homes on evidence, say so when a house needs work and stay with a client until the keys change hands.

That approach grew slowly through recommendations. A second office opened by the river in 2014, a lettings team followed in 2017 and the commercial desk in 2021. Every new office is run by someone who lives in the area.

Milestones

Fifteen years, four offices

2009

Market Street

First office opens with two agents and a list of eleven homes.

2014

Riverside

Second office opens to cover the new townhouses along the river.

2017

Lettings team

Property management starts for landlords who asked us to look after their tenants.

2021

Commercial desk

Studios, shops and offices for small businesses, with plain-language lease advice.

Dates and figures on this page are template values.

What we hold ourselves to

Four principles behind every listing

They are printed on the wall of every office and on the back of every valuation report.

01

Evidence before opinion

Every price we suggest comes with the sales that support it.

02

Say what we see

If a home has a problem, the listing and the agent say so first.

03

One person, start to finish

The agent who values your home is the agent who sells it.

04

Answer the same day

Calls and emails are returned before the office closes.

Our offices

Four doors you can walk through

Market Street

24 Example Street, Harbour District

Mon to Sat, 9:00 to 18:00

Riverside

8 Sample Quay, Riverside

Mon to Fri, 9:00 to 18:00

Old Town

3 Placeholder Square, Old Town

Mon to Sat, 9:30 to 17:30

Cliff Road

51 Demo Road, Cliff Road

Tue to Sat, 10:00 to 17:00

Bright kitchen with an island and timber bar stools

Meet the team

The agents behind every listing

Six people, each responsible for a part of the city. Find the one who covers your street.